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USA (May 29, 2022) - Leading platforms like Facebook play a vital part in expanding your hotel's brand visibility and presence around the world in Today's social media frenzy.' Guests are not only using Facebook to share their hotel stay experiences and images, but they are also using it to book their accommodations.
alex samek proper hospitality|alexander samek
Alex Samek Says, 'Use a booking engine that can be linked to your company's Facebook profile. It would be beneficial for guests to book straight through your hotel's Facebook page. Additionally, you must promote positive ratings in order to attract future bookers. When you integrate an online booking engine into your brand website, your website visitors can see real-time room availability. This is one of the simplest methods for increasing direct hotel reservations. Guests may even receive immediate confirmation of their reservations through your hotel's PMS. This increases a guest's confidence that the hotel will honor the reservation.'
Customer satisfaction is not fiction! It's a revolution that's quickly sweeping through all types of businesses and industries. In today's world, providing an exceptional hotel visitor experience is critical. Guest loyalty programs are an excellent approach to demonstrate to your customers that you are trustworthy and care about them.
Alex Samek says, 'Even if visitors arrive via OTA, you can convert them into direct guests. First and foremost, you must provide them with first-rate services. Obtain their personal information, such as their phone number and email address. Explain the advantages of booking directly with you during their next stay in a clear and concise manner. Even a free airport pick-up and drop-off can help you.'
Customer satisfaction is a revolution that's quickly sweeping through all types of businesses and industries. In today's world, providing an exceptional hotel visitor experience is critical. Guest loyalty programs are an excellent approach to demonstrate to your customers that you are trustworthy and care about them.
It is best to encourage your guests to book directly with you by offering loyalty programs. Tell them that they can earn points that can be spent at any POS outlet of their choice, not just at your hotel. This is not only a terrific direct booking method for hotels, but it will also help you establish a long-term relationship with your customers. Simply put, you gain their loyalty in order to receive repeat business.
About Alex Samek: Alex Samek is a well-known hotel concept and design consultant. He is the operative chief of Proper Hotels and the management head of Kor Group.
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