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It is Important to Focus on Getting Customers to Return- Alex Samek
5/29/2022
USA (May 29, 2022) - It is important to prioritize guests depending on their previous reservations. Hoteliers must qualify prior guests, in the same manner, they qualify new leads. It is important to identify VIPs depending on how often they visit, how much they usually spend when they're with the hotel, and how long ago their last visit was. It is also a good idea to send tailored communications to these visitors.
Alex Samek says, 'Your customer loyalty program should inspire customers to book with you again by providing them with valuable incentives and prizes. The typical model is points that add up to a free stay, but discounts on local food or attractions can pique people's attention. '
He further adds, 'Everything you do should be focused on addressing a guest's individual goals and needs with excellent customer service from the time they press the button to reserve their stay. Prior to their arrival, identify and get to know your VIPs, and make sure your staff works hard to let them know they're important to you with tailored contact in the days leading up to their stay. Then, when they arrive, greet them, offer them a favorite snack or beverage, and so on.'
When it comes to getting guests to remember their stay positively and return to stay with you again, small gestures can make a great difference. When they're ready to arrange their next stay, send them an email asking for an online review and a link to your website. It's time to get started with the tactics outlined above if a hotelier is ready to take online bookings to the next level. Hoteliers can work to get their properties listed on internet booking sites, please their guests so they want to come back, and select a property management system with a built-in reservation system that works for them.
About Alex Samek: Alex Samek is a well-known hotel design and concept expert. He is the operational leader of Proper Hotels and the Kor group's managing director.
To know more, visit- https://in.pinterest.com/pin/835628905860657701/
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