Genesys PS Consultant Brings in Across the Board Improvements and a Jump in Customer Satisfaction

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Intense competition has shifted the focus to customers. Delivering customer satisfaction is of prime importance since a loyal customer generates more revenue and costs less to maintain than acquiring a new customer. However, given the diverse engagement channels and evolving trends as well as expectations, customer satisfaction is a tough task. It does need a well planned strategy to bring about improvements in customer relationships and translate these to revenues. Genesys is the solution and Miratech is India agent of Genesys, global leaders in engagement solutions.

 Miratech professional services

Miratech does offer a host of Genesys solutions to help enterprises streamline operations and usher in across the board improvements in all operations. Customer services are a priority and Genesys PS consultant offers various Genesys modules that can transform the customer experience. Miratech follows the Genesys philosophy of customer engagement for its clients who then adapt Genesys solutions for their business with equal commitment.  Mirategy, as Genesys PS consultant, offers entire turnkey solutions that can transform the IT infrastructure and operations on a managed basis. Customers are just as welcome to avail of managed project engagement or call in additional team expertise from Miratech to infuse contemporary practices into their operations leading to success. Shifting back to customer engagement, clients have the choice of implementing various allied methodologies.

All roads lead to customer engagement and delight

If engaging new customers is tough, managing and retaining existing ones to ensure loyalty is a challenge. Genesys engagement modules assist enterprises to put a well-defined but customizable strategy.

• Omnichannel: Customers these days may use email, chat, fax, voicemail, IM and social media in addition to voice in order to initiate a discussion or raise an issue and customer service representatives need to track all such channels. A unified dashboard that integrates all such channels enables enterprises not only to address customer needs but to also initiate proactive campaigns.
• Journey mapping and routing: Customers call and their calls are usually handled by people who are not capable. Miratech Genesys implementation results in intelligent routing to experienced personnel resulting in happiness at first contact.
• CRM and predictives: AI infused systems intelligently keep tabs on customers, their history and behaviours and can anticipate their movement. The IVR may be part of the chain but it can be a harrowingly frustrating and annoying experience leading to customer churn. Prevent this and shortcircuit a lengthy process.
• Self service: This is inevitable and unavoidable but the right smart dynamic IVR implementation can actually be a welcome process for customers. Reduce employee costs and yet delight customers with Miratech assistance.
• Analytics: Big data, ML and AI are the buzzwords and analytics are foundational for a business to derive intelligence and insights they can use to anticipate trends to stay ahead of the competition.

 One can develop a routine to address customers but this can have holes and the outcome may not be satisfactory. Businesses cannot afford the trial and error approach to customer services, especially when they can get the finest and refined solutions tailored for today and tomorrow’s environments backed by training and assistance from Miratech, the best Genesys PS consultant.

 Who we are, what we do and why choose us?

Miratech handles Genesys operations and provides a host of related professional services founded on the implementation of Genesys tools. We are customer-centric and employ qualified, certified and trained professionals with industry experience to handle virtually any and all client challenges, offering contemporary technology based solutions leading to digital transformation.