Communications Group

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Based in Syracuse NY, Communications Group is a division of Finger Lakes Business Services Inc.
The core of our business is our experienced, professionally trained staff. We understand that every business is different and Communications Group can accommodate the needs of your business. We are available 24 hours a day, 365 days a year.
Why ask us to be an extension of your office??

Skilled, professional, well trained tele-messaging receptionists
40+ years in the answering service industry
ATSI Award Winner for Customer Service Excellence
Fully computerized, state of the art systems
Customized procedures and scripts based on client needs
Various message delivery options including text messaging, email, paging, fax, etc.
Digital recording of all calls
Battery backup with generator to ensure continuous service
HIPAA compliant with BAA contracts for Health Providers
Experienced supervisors/managers available at all times

News : Communications Group Wins 2010 ATSI Award for 6th Straight Year

Communications Group proudly serves customers nationwide. Here is a sample list of areas we service: Auburn, Batavia, Binghamton, Buffalo, Canandaigua, Cooperstown, Cortland, Fulton, Geneva, Goshen, Herkimer, Ilion, Ithaca, Kingston, Liberty, Lockport, Middletown, Monroe, Monticello, New Paltz, Newburgh, Niagara Falls, Oneida, Oneonta, Oswego, Poughkeepsie, Rochester, Rome, Seneca Falls, Sidney, Steamboat Springs CO, Syracuse, Utica, Waterloo, and Watertown.