A Better Answer

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Our mission is simple: to answer your calls when you can't, to do it so well that your callers feel like they're actually speaking directly with your office, and then to relay the resulting messages to you quickly, efficiently and accurately. But while the concept is simple, quality execution is anything but.

Every Contact Center out there promises quality service, but how do you screen out all the empty promises, and find a quality provider that really delivers ? At A Better Answer, we've been sweating the details for over 40 years, because our clients count on us over 20,000 times every day, to handle their messaging needs well. We want your service experience with us to be the best you've ever had.

Rather than just take our word for it, here are a few of our points of distinction:

Our starting pay and benefits are well above the norm, and we screen out over 90% of our job applicants, because good service starts with good people. We give our people a well-supervised, comfortable and professional working environment, with opportunities for recognition and advancement. The result is a staff with the tenure, experience, skill levels and motivation to handle your calls properly. Most of our new clients find this a refreshing change.

Our staffing levels are among the highest in the industry. This lets us answer your calls quickly (typically we average less than 6 seconds to answer), and also gives our staff the time to be friendly, un-harried and unhurried.

Our Customer Service staff is several times larger than the typical Contact Center our size. Whether you're setting up a new account, want to amend your instructions to us, have a question, or need to resolve a service-level-affecting situation, this lets us address most customer service needs the same business day. Our goal is to make your first, and every, customer experience with us a happy one.

All of our calls are "Recorded For Quality Assurance", and we use those recordings heavily. Everyone here is subject to periodic audio monitoring, which we use to maintain training levels, and verify that all calls are handled in a pleasant, courteous and professional manner. And, with a few mouse clicks, we can also get the facts quickly in any "he said / she said" situations.

We're confident enough in the quality of our service, to offer an optional service feature where you can listen to a recording of every single call we handle for you. You don't have to take our word for it - judge for yourself !

In addition to substantial initial and continueing training, we use a "Taker", "Dispatch" and "Review" system, which ensures that all of your urgent calls are subject to two additional levels of oversight, after messages are initially taken. Among other things, this keeps our most skilled and experienced staff in charge our operations, one call at a time. The result is a more consistemt quality of service, with far lower error rates.

All of the items above take extra time, effort and money, which is why most of our would-be competitors don't bother them. But we also toss in a few things for you that are pretty much free:

The grounded humility of daily reality checks from our clients. Inevitably, we sometimes handle a call in a less than perfect fashion.

We also have a wide variety of local numbers.
If you have questions, comments, or just want to get our current pricing, give us a call and let's chat for a bit.
Oops, the phone's ringing, and we've only got 18 seconds to answer. Gotta Go :)
Sherry, Doug, Bill and the rest of the "Anwerphone - A Better Answer" Team

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